http://virtualholdonline.com/blog Fri, 30 Jul 2010 17:26:00 +0000 http://backend.userland.com/rss092 en PPL Electric Utilities debuts virtual hold feature for improved customer service http://bit.ly/aWFnkD # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=307 Excited about @speechtek next week! Virtual Hold will be in the Genesys booth (413) showing off some cool stuff created w/ iCFD. # The Contact Solutions Blog: Are you measuring your customer satisfaction with your IVR solution? http://bit.ly/9oA3nr # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=306 Virtual Hold Technology Now Part of Cisco Developer Network TMCnet http://bit.ly/agKekH # VHT joined the Cisco Developer Network, software passed interoperability verification testing. http://fb.me/FCRA2mxj # British Gas has a promise for its customers: great customer service, no hold time http://bit.ly/9nkqlX # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=305 Waiting On Hold Forever | Flickr - Photo Sharing! http://bit.ly/dBRnDU # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=304 The host for the Virtual Hold blog is doing maintenance today, so we're experiencing some down-time. Should be back up shortly. # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=302 VHT is Cisco Registered Developer and competed interoperability verification testing! http://bit.ly/bxm53o # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=301 Americans will spend 9% more w/ companies that provide excellent customer service - http://bit.ly/al2HNM # More evidence of a link btwn customer service & profitability - Edmond Sun http://bit.ly/bSzvM6 # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=300 New CEO of Caterpillar takes exec team to landfill to listen to customers - FT.com http://bit.ly/cHJQcM # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=299 Why Your Customers Should Never Have to Wait on Hold Again | CustomerThink http://bit.ly/d9wmbl # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=298 The current state of customer experience: Only 3% of firms are truly customer-centric « Temkin Group http://bit.ly/bHbO1f # Cleveland Division of Water outlines plan to improve service, includes Virtual Hold option | cleveland.com http://bit.ly/aNW9t9 # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=296