http://virtualholdonline.com/blog Wed, 10 Mar 2010 16:26:00 +0000 http://backend.userland.com/rss092 en Five Reasons Companies Should Not Block Access to Social Networks http://adage.com/u/50QGja # Enterprise 2.0 - using social software to solve organizational problems # Better Business Bureau: Cell phone industry drew most complaints in 2009 - Yahoo! Tech - http://bit.ly/9yT2lJ # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=240 People worldwide experience Virtual Hold - Scottish Power now using VH to improve customer service | Call Centre Helper http://bit.ly/blJOfu # Hold the Phones! Read about analyst Paul Stockford's virtual queuing adventure (scroll down to find the article) http://bit.ly/9Hjxmy # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=239 Scottish Power is using Virtual Hold software to improve the customer experience - http://bit.ly/arbhIz #cem #customerservice # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=238 Congrats to @SouthwestAir for winning a 2010 CRM Service Elite award! - destinationCRM.com - http://bit.ly/bSo9MQ # KOB.com - Man racks up huge cell bill to claim unemployment http://bit.ly/9bcI99 # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=237 It's snowing like crazy at our Akron headquarters! # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=236 The Customer Experience Checklist Manifesto « Customer Experience Matters http://bit.ly/b9hEuz #cem # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=235 We always do the Have a Heart, Do Your Part radiothon for the Akron Children's Hospital; we raised >$5,500 this year! " http://bit.ly/bCPIde # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=234 Do people recommend your company? « Customer Experience Matters http://bit.ly/bxLCqi #cem # 96% would consider switching to competitor b/c of bad call center experience - TMCnet - http://bit.ly/alGCgh #cem #callcenter # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=233 Do people recommend your company? « Customer Experience Matters http://bit.ly/bxLCqi #cem # 96% would consider switching to competitor b/c of bad call center experience - TMCnet - http://bit.ly/alGCgh #cem #callcenter # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=232 Do people recommend your company? « Customer Experience Matters http://bit.ly/bxLCqi #cem # 96% would consider switching to competitor b/c of bad call center experience - TMCnet - http://bit.ly/alGCgh #cem #callcenter # Powered by Twitter Tools http://virtualholdonline.com/blog/?p=231