Creating a better experience

Archive for February 2nd, 2010

Twitter Updates for 2010-02-02

without comments

Sometimes Time is the Best Medicine – AnswerStat mag – http://bit.ly/a3uTx1 #cem #customerservice #callcenter #

Powered by Twitter Tools

Written by admin

February 2nd, 2010 at 11:26 am

Posted in Uncategorized

Tagged with twitter

Tags

Apple Blue Cross business process change collaboration contact center management customer behavior customer experience customer experience; customer service customer feedback management customer loyalty customer relationship customers customer satisfaction customer service economy facebook forrester GM healthcare; customer care investement IVR leadership; competition; management leadership; management linkedin loyalty Lucyphone micro-blogging net promoter score nps partner productivity purchasing recession self-service skittles social media social networking strategic twitter unified communications waiting on hold Windows workforce management yammer

Recent Posts

Archives

VHT Blog Feed

Meta

"));