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	<title>Creating a better experience</title>
	<link>http://virtualholdonline.com/blog</link>
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		<title>Could Virtual Queuing Advance Unified Communications?</title>
		<description><![CDATA[What can IT directors and managers pondering UC implementation learn, if anything, from contact center communications? The answer may lie in understanding virtual queuing technology. Defined broadly, virtual queuing allows callers to hang up instead of waiting on hold for an agent, and receive a callback without losing their place in the queue, in the [...]]]></description>
		<link>http://virtualholdonline.com/blog/?p=344</link>
			</item>
	<item>
		<title>Redefining a Great Customer Experience</title>
		<description><![CDATA[From Insurance &#38; Technology: &#8220;I won&#8217;t leave my bank because I have to wait a few minutes, but I will leave if I can&#8217;t get the information I need.&#8221; This is talking about physical wait times in a bank, but can it transfer to telephone customer service? I know I would rather wait on hold [...]]]></description>
		<link>http://virtualholdonline.com/blog/?p=338</link>
			</item>
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		<title>Twitter Updates for 2010-08-31</title>
		<description><![CDATA[Virtual Hold Technology Named to 2010 Inc. 500&#124;5000 List http://bit.ly/cdueeT # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=337</link>
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		<title>Twitter Updates for 2010-08-27</title>
		<description><![CDATA[&#8220;called comcast today &#8211; instead of putting me on hold, they offered to call me back when my place came up&#8221; &#8211; My Nucleus http://bit.ly/ak3jm7 # Take Relationships Off Hold &#124; Canadian Insurance http://bit.ly/du3JQe # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=336</link>
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		<title>Twitter Updates for 2010-08-26</title>
		<description><![CDATA[83% of customers w/ &#8220;voice of the customer&#8221; programs report positive impact! « Customer Experience Matters http://bit.ly/cez0Bv # From Creating a better experience: &#8220;I applaud the concept, but Lucyphone could be hurting more than helping&#8221; http://bit.ly/9NXhka # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=335</link>
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		<title>I applaud the concept, but Lucyphone could be hurting more than helping</title>
		<description><![CDATA[Lucyphone has gotten some good publicity over the past few months for putting consumers in control of whether or not to remain on hold when calling companies to do business. Because only a small percentage of companies have implemented an integrated virtual queuing solution to address the problem of hold time, waiting on hold is [...]]]></description>
		<link>http://virtualholdonline.com/blog/?p=322</link>
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		<title>Twitter Updates for 2010-08-25</title>
		<description><![CDATA[Seth&#8217;s Blog: Companies that refuse to break small promises have a much easier time keeping big promises. http://bit.ly/crXcEj # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=321</link>
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		<title>Twitter Updates for 2010-08-24</title>
		<description><![CDATA[VHT named to @Inc5000 list http://www.inc.com/inc5000 We&#8217;re #3903! (warning: website is SLAMMED w/ traffic right now!) # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=320</link>
			</item>
	<item>
		<title>Twitter Updates for 2010-08-21</title>
		<description><![CDATA[Psychology Today: humans don&#8217;t perceive time objectively http://bit.ly/cJpLGq # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=319</link>
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		<title>Twitter Updates for 2010-08-20</title>
		<description><![CDATA[PPL Electric Utilities improves customer service with virtual queuing http://bit.ly/cUuDE8 # Powered by Twitter Tools]]></description>
		<link>http://virtualholdonline.com/blog/?p=318</link>
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