Creating a better experience

• PPL Electric Utilities debuts virtual hold feature for improved customer service http://bit.ly/aWFnkD #

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• Excited about @speechtek next week! Virtual Hold will be in the Genesys booth (413) showing off some cool stuff created w/ iCFD. #
• The Contact Solutions Blog: Are you measuring your customer satisfaction with your IVR solution? http://bit.ly/9oA3nr #

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• Virtual Hold Technology Now Part of Cisco Developer Network TMCnet http://bit.ly/agKekH #
• VHT joined the Cisco Developer Network, software passed interoperability verification testing. http://fb.me/FCRA2mxj #
• British Gas has a promise for its customers: great customer service, no hold time http://bit.ly/9nkqlX #

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• Waiting On Hold Forever | Flickr - Photo Sharing! http://bit.ly/dBRnDU #

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• The host for the Virtual Hold blog is doing maintenance today, so we’re experiencing some down-time. Should be back up shortly. #

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